Contact us
General enquiries
Phone: 1800 549 767
Email: inquiries@nhfic.gov.au
Address: Export House, 22 Pitt Street, Sydney, NSW 2000.
Our standard office hours are 9am to 5pm, Monday to Friday (Australian Eastern Standard Time).
Enquiries about the First Home Loan Deposit Scheme, New Home Guarantee and Family Home Guarantee
Please contact a Participating Lender if you have questions or would like to apply for a scheme place. NHFIC does not accept, assess, approve or maintain waitlists for any scheme place applications.
If your question is not resolved, contact NHFIC at:
Email: fhlds@nhfic.gov.au
Phone: 1800 549 767
Our standard office hours are 9am to 5pm, Monday to Friday (Australian Eastern Standard Time).
Need more information about the schemes?
- Comparison table with an overview of the three schemes
- Fact sheets about the three schemes
- If you're unsure which scheme could apply to you, answer a few questions here
- Property price caps for your location
- Frequently Asked Questions
Media enquiries
If you are a journalist and would like to get in touch with our media team, please contact: media@nhfic.gov.au
Complaints
To lodge a complaint with NHFIC, please contact: complaints@nhfic.gov.au