Contact us
General Inquiries
Phone: 1800 549 767 or 1800 749 167
Our office hours are 9am - 5pm, Monday to Friday (Australian Eastern Standard Time).
Email: inquiries@nhfic.gov.au
Address: Export House, 22 Pitt Street, Sydney, NSW 2000.
Inquiries about the First Home Loan Deposit, New Home Guarantee and Family Home Guarantee
Please contact a Participating Lender if you have questions or would like to apply for a Scheme place.
If your question is not resolved, contact NHFIC at:
Email: FHLDS@nhfic.gov.au
Phone: 1800 549 767 or 1800 749 167
Our office hours are 9am - 5pm, Monday to Friday (Australian Eastern Standard Time).
NHFIC does not accept, assess, approve or maintain waitlists for any Scheme place applications.
Need more information about the schemes?
View the comparison table for a brief overview of the key differences between the three Schemes.
Read the fact sheets to learn more about the three Schemes.
If you aren’t sure which Scheme could apply to you, answer a few questions and we’ll point you in the right direction.
View the relevant property price caps for your location.
Search our Frequently Asked Questions database for general information about any of the Schemes.
Media Inquiries (only)
If you are a journalist and would like to get in touch with our media team, please contact: media@nhfic.gov.au
Complaints
To lodge a complaint with NHFIC, please contact: complaints@nhfic.gov.au