Working with us

Senior Business Analyst

• Newly created, initial 6-month contract with a view to extend 
• Deliver new and ongoing changes to the customer portal 
• Join a dynamic team contributing to affordable housing outcomes for Australians

About the role

We have a rare and newly created opportunity for a Senior Business Analyst plays a key role in helping the team innovate our IT product suite across both mandates to continuously improve our customer experience and satisfaction. 

The Business Analyst will be involved in the day-to-day management and delivery of enhancements and change in IT and operational requirements for the FHLDS’s 27 panel lenders and AHBA’s new web application portal.

A crucial part of the role is to facilitate and contribute to the critical ‘feedback loop’ between customers, lenders and the NHFIC team to continue to develop and maintain the scheme and its policy settings.

The role will work closely with the Solution Architect and Project Manager to bring about the short and long-term technology strategies for the development, implementation and ongoing maintenance and improvement of the NHFIC’s schemes.

Key duties

Reporting to the Project Manager, the key responsibilities of role include:

  • Work on the identification, acceptance, and prioritisation of business requirements.
  • Work with Solution Architect and Project Manager to develop a Product Roadmap, including prioritising the backlog of requests with the business owner. 
  • Translate Product Roadmap features into well-defined product requirements including features, user stories and user acceptance test (UAT) criteria.
  • Responsible for innovation and end-to-end launch of NHFIC products.
  • Partner with stakeholders and customers across the organisation to identify opportunities or gaps to achieving operational excellent 
  • Continuously review the business needs and refine priorities.
  • Build and manage stakeholder relationships across multiple departments to ensure NHFIC’s products are delivering effectively and optimally to Customers (e.g. Lenders)
  • Assist the broader NHFIC team as required

Skills and experience

To be successful in the role, you will come from a background in IT project management or delivery in retail lending (home loans), mortgage broking or lender’s mortgage insurance. You will be a strong relationship builder, able to influence and engage across all parts of the business.

Additionally, you will bring the following:

  • Must have - Proven experience as a Product Owner with Agile methodologies (SCRUM or KANBAN)
  • Minimum 5 to 7 years’ experience in project management in IT or Banking.
  • Experience in retail banking product management is a bonus
  • Competent in the use of Project Management Tools such as Jira or Azure DevOps
  • Familiarity with Office365 products (Excel, SharePoint, Teams, etc).
  • Ability to translate technical concepts to business concepts, and vice versa.
  • Strong experience working in the web application product development space.
  • An adaptive style and ability to influence outcomes with stakeholders.
  • Ability to break down user stories and follow good story writing principles.
  • Strong ability to make sound business decisions based on in depth industry and business process knowledge.
  • Strong problem solving and analytical ability to effectively evaluate alternatives and recommend feasible solutions.
  • Team player, resilient, adaptable and flexible working style, able to work successfully in a complex and at time ambiguous and small and developing team environment

Next steps

If this sounds like the right challenge for you, apply now – we'd love to hear from you. 

Applications close 3pm Friday, 15 January 2021. Interviews will occur in parallel, so please apply ASAP.

Please submit your CV via the links or to: recruitment@exportfinance.gov.au